The UK is the third most targeted country in the world for toll fraud with businesses suffering the loss of £1.2 billion every year. Toll fraud is ultimately your responsibility and is a concern for any business with a telephone system.
If you’re unfortunate enough to be targeted by hackers, there is the potential to be subject to toll fraud, where a significant number of phone calls (often to international or premium rate numbers) leave you, the bill payer, with a substantial phone bill.
Our fraud management service protects you from fraudulent activity from endpoints that have fallen victim to hacking or excessive unauthorised call spends. The fraud management service gives you:
- Pre-set individual daily or weekly call limits
- Automatic call barring where thresholds are breached
- Direct control to remove call barring at a touch of a button once you have investigated and confirmed validity of the spend
- Reduce the risk of fraudulent call spend
- Reduce internal usage of premium rate and international numbers
- Peace of mind that you will not be responsible for any fraudulent over-spend above the configured threshold limit set for the Network Provider **
We recommend you take the following precautions to ensure effective security measures are in place to protect your business against the dangers of toll fraud:
- Change system and server passwords on a regular basis
- Change user passwords regularly and when staff leave
- Use a variety of upper case, lower case and numeric values when creating passwords
- Ensure voicemail PIN numbers are not default e.g. 0000 and 1234
- Bar premium and international calls where necessary
How we can help
We take great ownership of providing a secure and safe service when managing your communications solution and will always ensure a consistent approach is taken to minimising toll fraud and the effects on your business.
** Please note – Fraud services can only minimise protection against fraudulent calls made by the underlying network provider’s own network. Neither Opus nor the network provider can be held responsible for fraudulent calls tripping over to BT or to any third party network, due to this being outside of our control.