Desktop Client lets you connect your office phone to your preferred business device, such as a laptop or PC. It works seamlessly with the Opus Hosted service and mobile client to ensure that you can control your user account and handle calls efficiently, wherever you are.
Integrator is a powerful piece of software that gives you control of your Opus Hosted service from your desktop, without having to log into the web portal. It also provides interaction with Microsoft Outlook® and Microsoft Lync®2013 which enables you to Call Preview, Click To Dial and change Presence to reflect On a Call or Do Not Disturb.
CRM Integrator can be added to enable easy integration with your CRM program, which is compatible with over 20 of the top CRM packages including Salesforce and Microsoft Dynamics. The CRM Integrator add-on helps users to be even more efficient and productive by providing quick access to contacts and the ability to dial directly from your CRM system.
Call Queue helps you present a professional image to your customers by managing incoming calls effectively and delivering them to groups, as soon as users become available. Call Queue adds a low-cost way of managing your incoming calls professionally and provides constant information and choices to your callers, reducing the risk of losing valuable incoming calls. Benefits include customising your on hold music and messaging, setting up when callers break out of a queue to leave a voicemail, queuing up to 25 calls at one time and simultaneously delivering calls to available contacts within assigned hunt groups.
Identify the areas to improve your customer service by accessing real-time call traffic information from any internet-enabled device, to gain more in-depth call management reporting with wallboard integration. It works seamlessly with the Opus Hosted service enabling multi-site monitoring, business continuity, customisable push reporting, cradle to the grave reporting, after-hour call tracking and abandoned call recovery.
Receptionist Console is a low-cost speed dial display that helps you manage incoming calls and call routing to single or multiple sites, via a simple easy-to-use interface. The Receptionist Console ensures every one of your calls is answered professionally and efficiently. For example users can access and monitor up to 800 directory contacts, meaning call routing decisions can be made quickly and efficiently to ensure the best available outcome.